Patient Privacy Hub

Effective Date: May 4, 2026

Welcome to the Collaborative Health Patient Privacy Hub. We believe that protecting your personal and medical information is a fundamental part of the care we provide. This document combines our Website Privacy Policy and our HIPAA Notice of Privacy Practices to give you a clear, transparent view of how we handle your data.

Part 1: Website Privacy Policy

This section describes how Collaborative Health collects and uses information specifically through our website, primarily for the purpose of booking appointments.

Information We Collect Online

• Identification: Full name and date of birth (when booking appointments or filling out forms). 

• Contact Information: Phone number and email address provided via online forms, email, or direct text/call. 

• Appointment Details: Reason for visit, preferred scheduling times, and details regarding general healthcare inquiries sent to us. 

• Technical Data: IP addresses and cookies used purely for website functionality and security. 

How We Use Online Data

The information you provide—whether through our website, online booking tool, or by initiating contact via phone numbers listed on third-party platforms—is used solely to: 

• Respond to general inquiries, questions, or requests initiated by you. 

• Confirm, manage, and send reminders for your appointments via SMS or email. 

• Begin the process of verifying insurance coverage. 

Mobile Information & SMS Privacy 

Sharing Limitations: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Messaging Terms: When you reach out to us via text message or submit a web contact form requesting a response, you consent to receive SMS communications related to your request. Message frequency may vary depending on your interactions. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message, or reply HELP for assistance.

Part 2: HIPAA Notice of Privacy Practices

Once you engage with Collaborative Health as a patient, your information is protected under the Health Insurance Portability and Accountability Act (HIPAA). This section outlines your rights and our obligations regarding your Protected Health Information (PHI).

Your Rights

When it comes to your health information, you have certain rights: 

Get a copy of health records: You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you.

Correct your health record: You can ask us to correct health information about you that you think is incorrect or incomplete.

Request confidential contact: You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.

Ask us to limit sharing: You can ask us not to use or share certain health information for treatment, payment, or our operations.

Our Uses and Disclosures

We typically use or share your health information in the following ways:

• Treat you: We can use your health information and share it with other professionals who are treating you.

• Run our organization: We can use and share your health information to run our practice, improve your care, and contact you when necessary.

• Bill for your services: We can use and share your health information to bill and get payment from health plans or other entities.

Part 3: Security & Compliance

Collaborative Health employs industry-standard safeguards to protect your data:

• Encryption: All data transmitted via our website booking tool is encrypted using SSL/TLS technology.

• Secure Storage: We utilize HIPAA-compliant servers and Electronic Health Record (EHR) systems.

• Authorized Access: Access to your PHI is strictly limited to authorized personnel who require it to perform their professional duties.

Contact Us

If you have any questions about this Privacy Hub or our privacy practices, please contact our Privacy Officer at:

Collaborative Health

info@chdrjafrey.com

442-222-1514

1582 West San Marcos Blvd., Suite 100, San Marcos, CA 92078