Concierge Medicine FAQs

What is concierge medicine?

Concierge medicine is a personalized approach to primary care that gives you more time, better access, and proactive health management. Instead of care feeling rushed or fragmented, your experience is built around your individual needs, health history, and long-term goals.

Does concierge membership replace health insurance?

No. Concierge membership does not replace health insurance.

You will still need insurance for services such as:

• Office visits and medical evaluations

• Hospital care

• Emergency care

• Specialist care

• Imaging and procedures

• Medications and vaccinations

• Lab testing

What am I actually paying for?

You are investing in a more personalized healthcare experience, including:

• More time with your provider

• Priority scheduling

• Direct communication through your care team

• Dedicated care coordination

• Personalized prevention planning

• Structured ongoing care

How quickly can I be seen?

We use a structured triage model based on clinical urgency.

• Urgent concerns: we aim to contact within 24 hours, with appointment availability typically within 24-72 hours when clinically appropriate.

• Routine concerns: we aim to contact within 48 hours, with appointment availability typically within 5 business days when clinically appropriate.

• Emergencies: call 911 or go to the nearest emergency room.

Will I always speak directly with my doctor?

You will have access to your care team. Depending on the concern, this may include:

• Your physician

• Nurse practitioner

• RN/NP triage support

• Dedicated care coordinator

What is after-hours access intended for?

After-hours access is intended for urgent medical concerns that cannot safely wait until the next business day.

Coverage is available Monday through Friday from 7:00 PM to 9:00 AM, with 24-hour coverage on Saturdays and Sundays.

Calls are reviewed by an RN or NP. An NP or MD may be contacted when clinically appropriate.

What happens to routine messages sent after hours?

Routine and administrative messages will generally be addressed through the Tebra Patient Portal during the next business day.

This includes scheduling, referrals, forms, billing, prior authorizations, and routine result questions.

Can I request medication refills after hours?

Yes. Medication refill requests may be submitted through Tebra at any time.

Routine refill requests received after hours will generally be processed during the next business day. Submitting a request after hours does not guarantee an immediate refill or clinician callback.

Will I always receive an NP or MD callback?

No. An NP or MD may be contacted when clinically appropriate.

The care team may determine that your concern can be addressed through guidance, next-business-day follow-up, an urgent appointment, urgent care, or emergency evaluation.

What happens if after-hours access is repeatedly used for routine matters?

Our first goal is education. The care team will review appropriate use with the member.

Continued non-urgent use may result in a written reminder and, if the pattern persists, review of whether the concierge program remains an appropriate fit.

Are visits unlimited?

Your membership provides enhanced access, but all care is based on medical appropriateness, clinical judgment, and provider availability.

What is not included in the membership?

The membership does not include:

• Office visits and medical evaluations

• Labs

• Imaging

• Medications

• Vaccinations

• Procedures

• Specialist visits

• Hospital care

• Emergency care

These may be billed to insurance or offered through self-pay options when applicable.

What happens if I do not use the membership often?

Concierge care delivers the most value when you are actively engaged in your health. We encourage members to participate in recommended check-ins, preventive planning, and follow-up care.

If your needs change, membership is month-to-month and may be cancelled with 30 days written notice. Any unused portion of your membership will be prorated.

Why is concierge medicine different from traditional care?

Traditional care can feel reactive, time-limited, and fragmented. 

Concierge care focuses on:

• Prevention

• Early identification of concerns

• Coordination

• Access

• Personalized health strategies

• Long-term continuity

Is this right for me?

This model may be ideal for:

• Busy professionals

• Patients with chronic conditions

• Adults focused on prevention and long-term health

• Patients who value time, access, and personalized care

• Patients who want help navigating the healthcare system

How do I get started?

Simply schedule a complimentary concierge membership inquiry and our team will review the program with you and you decide whether membership is right for you.